Legal
Last updated: 25 May 2026 · Effective: 25 May 2026
Please read these terms carefully before using Silkview Connect. By creating an account or using the service, you agree to be bound by these Terms of Service. If you do not agree, do not use our service.
These Terms of Service ("Terms") constitute a legally binding agreement between you (or the entity you represent, "you" or "Customer") and Silkview Systems (ABN: 47 369 039 956) ("Silkview Connect", "we", "us") governing your access to and use of the Silkview Connect service, including the Microsoft Excel add-in, web dashboard, and API (collectively the "Service").
If you are agreeing to these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have such authority, you must not accept these Terms or use the Service.
These Terms are governed by the laws of New South Wales, Australia.
Silkview Connect provides software that enables users to:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you for any such modification, suspension, or discontinuation, provided we give at least 30 days' notice for material changes that affect paid plans.
You must register for an account to use the Service. You agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials.
You are responsible for all activity that occurs under your account. You must notify us immediately at admin@silkview.org if you suspect any unauthorised use of your account. We recommend enabling multi-factor authentication (MFA), which is available in account settings.
One user is designated as the account Owner. The Owner is responsible for managing users, workspaces, and billing. The Owner may invite additional users up to the limit of their plan. Users may be assigned roles of Owner, Admin, or Member as defined in the service.
Each account is subject to the limits of its plan. Exceeding plan limits (e.g. creating more workspaces than permitted) will be blocked by the Service. You must upgrade your plan to increase limits.
| Plan | Price | Users | Workspaces | Transactions per pull |
|---|---|---|---|---|
| Free | $0/month | 1 | 1 | 100 |
| Pro | $29/month AUD | 1 | 1 | 2,000 |
| Firm | $79/month AUD | 5 | 5 | 2,000 per workspace |
All prices are in Australian Dollars (AUD) and exclude GST where applicable. GST (10%) will be added for Australian-registered entities where required by law.
The Free plan is provided without charge and without a time limit, subject to the usage limits above. We reserve the right to modify or discontinue the Free plan with 30 days' notice.
Pro and Firm plans include a 30-day free trial. No credit card is required during the trial period. At the end of the trial, you will be asked to provide payment details to continue. If you do not provide payment details, your account will automatically revert to the Free plan.
Paid plans are billed monthly in advance. Billing is processed by Stripe. By providing payment details, you authorise us to charge your payment method on a recurring monthly basis until you cancel. Invoices are sent to your registered email address.
If a payment fails, we will attempt to charge again after 3 and 7 days. If payment remains unsuccessful after these attempts, your account will be suspended. Suspended accounts retain data for 30 days before permanent deletion.
You may upgrade your plan at any time — the change takes effect immediately and you will be charged a prorated amount for the remainder of the billing period. Downgrades take effect at the end of the current billing period. If a downgrade would result in you exceeding plan limits (e.g. you have 3 workspaces and downgrade to Pro which allows 1), you must reduce your workspaces to the new limit before the downgrade takes effect.
We do not offer refunds for partial months or unused portions of a billing period, except where required by Australian Consumer Law. If you believe you are entitled to a refund, contact admin@silkview.org within 14 days of the charge.
We may change our pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing period after the notice period. Continued use of a paid plan after the price change constitutes acceptance of the new price.
You agree not to use the Service to:
Breach of these acceptable use provisions may result in immediate suspension or termination of your account without refund.
The Service facilitates connections to Stripe and Xero via their respective OAuth APIs. Your use of these connections is also subject to:
We are not a party to your agreements with Stripe or Xero and are not responsible for their services, availability, or any changes they make to their APIs that affect the functionality of Silkview Connect.
The Excel add-in component of the Service operates within Microsoft Excel and is subject to Microsoft's terms of service. We are not affiliated with Microsoft Corporation.
If Stripe, Xero, or Microsoft make changes to their APIs or platforms that affect our Service, we will use reasonable efforts to update the Service promptly. We are not liable for any loss caused by third-party API changes or downtime.
Critical: Silkview Connect is a productivity tool. It does not provide accounting, tax, financial, or legal advice. You are solely responsible for reviewing all data before pushing it to Xero and for the accuracy of your accounting records.
You acknowledge and agree that:
The Service, including all software, design, documentation, trademarks, and content, is owned by us or our licensors and is protected by Australian and international intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.
You retain all rights to your data. By using the Service, you grant us a limited, non-exclusive licence to access your data solely as necessary to provide the Service to you. We do not claim ownership of your financial data, Excel workbooks, or any content you create.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without any obligation to you.
Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties, except as required by law or with the other party's written consent. "Confidential information" means any information designated as confidential or that should reasonably be understood to be confidential given the nature of the information and circumstances of disclosure.
Your financial data and client data accessed through the Service is treated as confidential information. Our pricing (beyond what is publicly listed), technical architecture, and non-public product roadmap are our confidential information.
The Service is provided "as is" and "as available". To the maximum extent permitted by Australian law, we disclaim all warranties, whether express, implied, or statutory, including warranties of:
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited. If the Australian Consumer Law applies and our services come with a consumer guarantee, our liability is limited to re-supplying the services, or the cost of having the services re-supplied.
To the maximum extent permitted by law, our total liability to you for all claims arising out of or relating to these Terms or the Service (whether in contract, tort, negligence, or otherwise) is limited to the greater of:
We are not liable for any:
These limitations apply even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Silkview Connect and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:
You may cancel your subscription at any time from the billing section of the dashboard. Cancellation takes effect at the end of your current billing period. You may delete your account at any time from account settings. Account deletion is immediate and irreversible — all data will be permanently deleted within 30 days.
We may suspend or terminate your account immediately without notice if:
We may terminate your account with 30 days' notice for any other reason, including discontinuation of the Service. In such cases, you will receive a prorated refund for any unused portion of a paid billing period.
Upon termination: your right to access the Service ceases; OAuth tokens stored by us are permanently deleted; your Excel workbooks and the data within them are unaffected (they remain on your device or Microsoft's infrastructure).
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales for any disputes arising under these Terms.
Before commencing any legal proceedings, you agree to first contact us at admin@silkview.org and give us 30 days to attempt to resolve the dispute in good faith.
If you are an Australian consumer, you may have rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by these Terms. Nothing in these Terms is intended to exclude those rights.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.
We may amend these Terms at any time. We will notify you of material changes by email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to the amended Terms, you must stop using the Service and cancel your subscription.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
Our failure to enforce any provision of these Terms on one occasion does not waive our right to enforce it on any other occasion.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, power failures, internet outages, or third-party service failures (including Stripe and Xero outages).
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
For any questions about these Terms: